Community Budget Issue Requests - Tracking Id #342FY0102
2-1-1 Information & Referral System
Requester:		Danielle Ricciardi			Organization:		Hillsborough County Crisis Center
Project Title:		2-1-1 Information & Referral System			Date Submitted:		1/14/2002 1:59:27 PM
Sponsors:		Arthenia Joyner, Sandra Murman
Statewide Interest:
2-1-1 is a national initiative of the United Way of America and the Alliance of Information Referral Systems making it easier for citizens to get help in their community with human services agencies. Florida's system is up and running in Hillsborough, Pinellas and Brevard and in the process of going statewide.
Recipient:		Hillsborough County Crisis Center			Contact:		Danielle Ricciardi
		One Crisis Center			Contact Phone:		(139) 641-9643 053
		Tampa 33613-1238
Counties:		Hillsborough
Gov't Entity:			Private Organization (Profit/Not for Profit):					Yes
Project Description:
Funding is requested for telecommunications & technology equipment, furnishings and staff training/development associated with providing 2-1-1 service in Hillsborough County. 2-1-1 is an abbreviated telephone dialing code, set aside by the FCC for health and human services information and referral (I&R) nationwide. Modeled after 9-1-1, 2-1-1 will have a major impact, making it easier for citizens to navigate the complex maze of human service agencies and either receive help or volunteer. Combining state-of-the-art technology with the human factor results in a service that is accessible, user-friendly, and efficient.
Measurable Outcome Anticipated:
2-1-1's goal is to make it easier for people to find and give help. In fiscal year 1999-2000, the Hotline received 26,209 calls and since the implementation of 2-1-1, call volume has increased by over 227%. With the proper telecommunications system, we anticipate managing 60,000 calls in the next year.
Amount requested from the State for this project this year:						$230,000
Identify items(s) in the FY 2002-03 Appropriations Bill to be reduced:
Specific Appropriation #:
Specific Appropriation Title:
Amount to be reduced:			$
Total cost of the project:			$776,223
Request has been made to fund:				Operations
What type of match exists for this project?					Local
	Cash Amount:		$546,223
Was this project previously funded by the State?							No
Is future-year funding likely to be requested?							No
Was this project included in an Agency's Budget Request?							No
Was this project included in the Governor's Recommended Budget?							No
Is there a documented need for this project?							Yes
	Documentation:		Analysis conducted by THINK Grant, Mental Health Taskforce, Rural Social Service Partnership Reports
Was this project request heard before a publicly noticed meeting of a body of elected officials (municipal, county, or state)?							Yes
	Hearing Body:		Hillsborough County Legislative Delegation
	Meeting Date:		12/5/2000