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The Florida Statutes

The 2018 Florida Statutes

Title XXXVII
INSURANCE
Chapter 636
PREPAID LIMITED HEALTH SERVICE ORGANIZATIONS AND DISCOUNT PLAN ORGANIZATIONS
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F.S. 636.038
636.038 Complaint system; annual report.
(1) Every prepaid limited health service organization must establish and maintain a complaint system providing reasonable procedures for resolving written complaints initiated by enrollees and providers. This section does not preclude an enrollee or a provider from filing a complaint with the department or office or limit the department’s or office’s ability to investigate such complaints.
(2) Every prepaid limited health service organization shall report annually to the department and office the total number of grievances handled, a categorization of the cases underlying the grievances, and the final disposition of the grievances.
History.s. 31, ch. 93-148; s. 2, ch. 98-156; s. 1536, ch. 2003-261.